Promoted to direct or of food and beverage, responsible f or both FOH and BOH operations at hotel Planned, directed, and oversaw a ll day-to-day food-and-beverage operations at this 206-ro om hotel with a 100-seat restaurant, 60-se at pub, room service, and 8K squa re feet of meeting/banquet space. RADISSON HOT EL MARLBOROUGH, Marlborough, Massachusettsē/00 – 8/05 Negotiated all hotel vend or contracts to reduce costs and streamli ne purchasing practices. Improv ed employee morale and guest service by implementi ng many employee-engagement initiatives Planned, directed, and oversaw all day-to-d ay operations of this 210-room, select-service airpo rt hotel. Improved overall employee-engagement scor es year-over-year, as measured by annual Gall up surveysĬOUNTRY INN AND SUIT ES NEWARK AIRPORT, Newark, New Jerseyę/08 – 10/09 Received overall cleanliness score of 1 00% for FOH, BOH, and meeting spa ce on annual inspections Increas ed overall food-and-beverage profits from $104K to $37 7K on a budget of $255K in o ne year Increased food-and-beverage customer-comment-card scores by 0.25 or mo re in all areas in one year
84% in one year by implementing employ ee training, monthly meetings in all hot el food-and-beverage departments and implemented Radisson Hote ls Sysco national purchasing contract for enti re hotel.
Plann ed, directed, and oversaw all daily food-and-bevera ge operations and purchasing at this 356-ro om hotel with a 150-seat restaurant a nd lounge, outside patio, room service, a nd 20K square feet of meeting/banquet space.ĭecreas ed food cost from 37.4% to 29. RADISSON HOTEL BOSTON, Bost on, MassachusettsĘ/05 – 9/08 11/09 – 10/10ĭirect or of Food and Beverage and Purchasing Spearheaded and completed menu analysis a nd redevelopment in both the à la car te and banquet areas Increas ed overall Hotel quality ranking from 164 of 166 to 97 of 166 in o ne year Improv ed overall hotel satisfaction scores from 57.26 to 77.97 Improved overall F &B quality score from 52.78 to 80.12
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Negotiated Comcast hi gh speed internet installation for hotel savin gs of $17,000 for install and year ly savings of $36,000Įvaluated all accounting a nd purchasing practices with-in hotel 9% and beverage cost from 31.90% to 22% in one year by implementing employ ee training and monthly meetings in a ll hotel food-and-beverage departments while increasing produ ct quality through vendor negotiations Implemented accounting controls and stre am line purchasing for all hotel operation al departments.ĭecreased food cost from 43.4% to 31. Planned, directed, and overs ee all daily food-and-beverage and hotel operatio ns at this 270-room hotel with a 60-se at restaurant and lounge, room service, a nd 8K square feet of meeting/banquet spa ce. Loy al team player named Employee of t he Month and Manager of the Quart er multiple times.ĬROWNE PLAZA NEWTON BOST ON, Newton, MassachusettsĔ/11 – Presentĭirector of Operatio ns, Purchasing and Controls Hands- on, passionate leader who leads by examp le with a tireless work ethic.
Guest-oriented self-starter wi th a history of improving guest satisfacti on, cutting food and beverage costs, a nd increasing employee engagement and satisfaction.
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Top-performing, seasoned Food & Bevera ge and hotel management professional with ma ny years of progressive experience and a stro ng track record of proven success in food-and-bevera ge and hotel management.
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